Billing
How cancellation and refund requests are handled for paid SpikePanel plans.
SpikePanel may currently offer free access or trial features. If no paid checkout was completed, there is no subscription charge to refund.
You may request cancellation from the account billing area when available, or by contacting support.
Cancellation normally stops the next renewal. Access to paid features may continue until the end of the current billing period.
Refunds may be considered for duplicate charges, clear technical failure that prevents reasonable access, or non-delivery of paid access.
Refunds are generally not provided for market outcomes, dissatisfaction with investment results, failure to read disclaimers, or normal use of the service during a billing period.
Email support@spikepanel.com with your account email, order ID or receipt, purchase date, and a short explanation.
If Dodo Payments is the merchant of record, final refund processing, tax adjustments, receipts, and chargeback handling may be completed by Dodo Payments under its buyer terms.
We aim to respond to billing support requests within two business days.
