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Teladoc is a virtual doctor's office that lets patients see physicians, therapists, and specialists remotely via phone or video, covering everything from colds to chronic conditions like diabetes and mental health.
Revenue comes from subscription fees paid by employers, insurers, and health systems for access to its telehealth, chronic care, and mental health platforms, plus per-visit charges. Gross margins are high at 73.53%, but the company loses money on every dollar
Teladoc's scale and brand recognition in virtual care, with 20+ years of contracts and integrated chronic disease programs, create switching costs for enterprise clients. However, Amazon Clinic, Amwell, and Doctor on Demand offer similar services, and the rise
